Terms & Conditions
When you book with JTSholidaycamps there’s an agreement between us. That agreement is based upon our booking conditions and other information such as our Parent Guide and FAQs. No amount of words, however, are as effective as a good, open and honest relationship - that's what we want with you. Your expectations should be high, and we’ll always aim to exceed them. If things go wrong, for any reason, we’ll work hard to put them right - quickly and effectively.
1. Payment & Agreement The agreement between you and JTSholidaycamps begins at the point where a payment is made, whether in part or full, and is when these booking conditions apply from. This agreement is with you, as the person who made the booking, and you are responsible for ensuring any parent/carer relating to this booking are aware of, and accept, these booking conditions.
2. Confirmation Your Booking Confirmation confirms what you have booked. Please check it, including dates, location and child details. Responsibility for all booking details lies with the person who made the booking. Consumer Rights - as you’re booking a service with specific dates, the 14-day cooling off period does not apply, however if your confirmation is not what you expected please tell us within 5 working days, we’ll change it if we can, or refund you if we can’t. After 5 working days our normal cancellation and booking amendment terms will apply.
3. *COVID-19 Cancellation of Camp. In the event a camp cannot proceed due to the COVID-19 pandemic, you will be able to claim a refund or a credit note, depending on your preference.
4. Non-attendance due to COVID-19. In accordance with National guidance, parents must be ready and willing to engage with the NHS Test and Trace process. If your child displays symptoms, you must book a test, report to camp any positive result and self-isolate as required. We are obliged to report any positive cases. Should your child not be able to attend camp due to testing positive for COVID-19 or required self-isolation you will be able to claim a refund or credit note, depending on your preference. Camp request for isolation. If there is a confirmed case of COVID-19 at camp, we may have to ask your child to isolate if advised by NHS Test and Trace that it is necessary. In the event that this happens we will issue you with a refund or a credit note, depending on your preference.
5. . Photography / Video footage We may take photographs and video footage at camp to use for training and promotional purposes. Where possible, we will post photos to our social media platforms for you to view, but please note we cannot guarantee your child will appear on these. To exclude your child, we must be informed via the Essential online Information form before your child begins at camp
6. . Your Child’s Information At the time of booking full and accurate information about the child’s DOB, medical, physical or behavioural needs, or any other additional needs, must be provided. Failure to do so may result in the child being excluded from certain activities. In some circumstances we may have to cancel the booking and no refund will be paid.
7. Child Protection JTS holiday camps’ staff have a duty to respond if they suspect a child may be suffering from or makes a disclosure about abuse. In this event staff will contact the relevant local authority and act on their advice.
8. Liability and Personal Property JTS Holiday camps does not accept liability for personal injury or the death of any person unless directly caused by the proven negligence of the company or its servants, in this event our liability insurance provides cover of up to £10 million. JTS holiday camps will not take responsibility for the loss or damage of any items of personal property brought onto the camp and nor our insurance covers personal items. Our Parent Guide contains further information about what should/not be brought to camp (including mobile phones unless the child is walking alone) and details our Lost Property Policy.
9. Exclusions and Late Collection JTS Holiday camps reserves the right to exclude any child for any reason at its absolute discretion, including persistent late collection; we are only registered to have children on site until 3pm. No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result. Please note; where children are collected after 3.25pm we will automatically apply a ‘Late’ fee of £5 per 5 minutes to your account.
10. Data Protection JTS Holiday camps acts as a Data Controller for the purposes of the GDPR. To process your booking, we need to collect personal details about you and all the children on your booking. It is your responsibility to ensure that you have permission to pass on these details. Additionally, we’d like to hold and use some of your details for future marketing purposes (full details of how we may use your data are available in our Privacy Policy); we’ll ask for your consent to this when you register your details with us.
JTS Holiday Camps acts as a Data Controller for the purposes of GDPR. To process your booking/enquiry we need to collect personal details about you and all the children on your booking. We will respect and protect your privacy at all times. This policy sets out how we will collect, use and store any personal data about you and your child(ren). By creating an account with us, you are agreeing to us storing and processing this information as set out below. You are responsible for ensuring you have the agreement from all persons on your account and booking to pass on their details to us. What is our legal basis for processing data? Our lawful bases for processing data are as follows; Consent – consent has been obtained to use personal data Contract – the processing of data is necessary to fulfill our service agreement with customers Legitimate Interest – we use your data to pursue our legitimate interests in such ways which would be reasonably expected in order to operate our business and which does not impact on the freedom or rights of customers When do we collect data? When you register your details with us or make a booking we will need to collect certain personal details in order to process your booking and make the necessary arrangements for your child(ren) to attend camp. Prior to attending camp we will also need to collect more sensitive personal data, specifically relating to the children on your bookings, such as medical conditions, allergies and educational needs in order to ensure we can provide the appropriate care for your child. During camp you may need to complete forms which will require personal information relating to you or your child or if you contact us with a query/complaint. We may also collect data from you in other ways that will request your name, address, email address and telephone number. For example when you enter a
competition, complete a survey, follow us through social media or when you actively sign up to email or phone text messages from us for marketing purposes. What data do we collect? Account Holder details - Name, address, DOB, telephone numbers, email address, encrypted log in password, security word, details of your interactions with us e.g. a query on your account/complaint, details of your visits to our website (see Cookies), personal details to help tailor our services to you, payment card details, comments and service reviews, work address and telephone number and social media username if you make contact with us in this way. Children’s details – Name, address, DOB, medical, behavioural or educational needs, swimming ability, school, registered GP, language and distinguishing marks. The law requires us to take reasonable steps to ensure data is kept accurate and up to date. We remind customers to update details when logging into their account and employees will also confirm customer’s details during telephone conversations. How do we use your data? If you have registered an account with us we may use your data to contact you via email or text message with information about offers, news, services and products or to send surveys or feedback requests. We will only do this if you have opted in to receive such information from us and you have the right to opt out of your data being used for marketing purposes at any time. Please let us know if your details or preferences change so we can keep our records up to date. If you have a booking with us, in addition to the above, we will use your data in relation to delivering our childcare services, to contact you with information relating to your booking and your child(ren)’s time at camp, to protect the welfare of your child, to comply with our legal obligations and to process payments.
Opting In/Out - Your privacy is important to us which is why we like to make sure you’re in control. You can opt in or out at any time by ticking/unticking certain boxes that relate to your personal information and its use. Third Parties - We will not pass on your personal information to other users of the site and we will only ever pass on your personal details to a third party if it is necessary to fulfill a particular service on your behalf or as part of our normal business activities. For example, your payment will be taken via a secure credit card processing company. Any details passed on will be transferred in a secure manner. At times, third parties ‘manage’ our data, for such services as de-duping, mailing, e-marketing campaigns, data analysis and profiling. Information is given securely and only to approved suppliers. Should any safeguarding concerns or legal proceedings require us to pass on your personal information we trust you will understand that we have a duty to comply with the law. Please be aware that the way in which your personal details would be legally protected within the UK may differ from other countries. How do we protect data? Storage - Once data is received, we will take all reasonable steps to ensure your data is secure to prevent unauthorised access to it. All information you provide is stored on secure databases, our IT systems are password protected, hard copy information at camp is held in lockable containers and all payment transactions are encrypted. Changes to our policy We reserve the right to update this policy from time to time and we will keep you informed by updating this statement on our website